At Keyvendors Shop, we value your satisfaction and are committed to providing you with a seamless shopping experience. To ensure your peace of mind, we have established a clear and transparent Refund and Returns Policy. Please take a moment to familiarize yourself with our policy.
Refund Process (7 Days)
If for any reason you are not completely satisfied with your purchase, you have up to 7 days from the date of receipt to request a refund. To initiate the refund process, please follow these steps:
Contact Our Support Team: Reach out to our dedicated support team via email or phone to request a refund. Please provide your order number, a detailed reason for the return, and any relevant supporting documentation.
Confirmation and Authorization: Our support team will review your request and provide you with a Return Authorization (RA) number. Please do not send your item(s) back without obtaining this number.
Pack Your Item: Carefully pack the item(s) in their original packaging, including all accessories and labels.
Return the Item(s): Ship the package back to the address provided in the RA instructions. Please ensure that the item(s) are securely packaged to prevent damage during transit.
Inspection and Approval: Once we receive your returned item(s), our quality control team will inspect them to ensure they meet our return criteria. If approved, we will process your refund within 7 business days.
Notification: You will be notified by email when your refund is processed. The funds will be returned to your original payment method.
Return Process (48 Hours)
If you receive a damaged or defective product, or if you have received the wrong item, please follow these steps to initiate a return:
Contact Our Support Team: Reach out to our support team via email or phone within 48 hours of receiving the item. Provide your order number and a detailed description of the issue.
Pack Your Item: Carefully pack the item in its original packaging, including all accessories and labels.
Return the Item: Ship the package back to the address.
Inspection and Resolution: We will inspect the returned item and promptly take action based on your request. This may include sending a replacement or issuing a refund.
Please note that some items may have specific return or refund conditions, and these will be communicated at the time of purchase.
We are committed to resolving any issues quickly and efficiently to ensure your satisfaction. If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact our support team. Your trust in Keyvendors Shop is of utmost importance to us, and we are here to assist you every step of the way.
Contact us at shop.keyvendors@gmail.com for questions related to refunds and returns.
